Fun IN Swimming, Inc., Policies and Procedures
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Registration & Fees:
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Office Hours: Monday-Thursday 8:30AM-8:00PM, Friday 8:30AM-7:00PM, & Saturday 8:30AM-4:00 PM |
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A registration form is required to be filled out per family with the waiver signed before the 1st lesson |
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A
$55 (New Customer)/$40 (Returning
Customer) Non-Refundable annual family registration fee is
due each calendar year and prior to students' scheduling |
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Lesson
payment arrangements must
be made before the start of the 1st class. We accept payments of cash, check, or credit card (credit cards can be taken over the phone for your convenience) |
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Spaces in the class will not be held without payment. |
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Payment
arrangements with specific dates must be made at the time of the
1st payment for subsequent payments. A credit card must be kept on file for anyone who wishes to set up payment arrangements. |
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Payments received 7 days or more after the arranged payment date will receive a $15 late fee. |
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Returned Checks from the bank marked as insufficient will result in a $25 service charge |
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Cancellation of Lessons:
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Family registration fees are non-refundable |
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Cancellation of lessons greater than 14 days prior to the start of the session will result in a $15 cancellation fee per student and a total refund of lesson fees, less the family registration fee. |
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Cancellation notice 14 or less days prior to the start of the session will result in a $ 50.00 cancellation fee per student and a total refund of lesson fees, less the family registration fee. |
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Lessons cancelled after the session has begun will require written notice to FINS. From the date we receive your cancellation request, the remaining balance (of lesson value), minus a cancellation fee of $50 per student, will be considered for a later credit (held for up to 1 year) or transferred to another family member. Absolutely no monetary refunds will be issued. |
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Swim Lesson Classes:
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Swim lessons are offered Mon-Thurs 8:30A-8:00P, Fri 8:30A-7:00P, & Sat 8:30A-1:00P |
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A
variety of class levels are offered at designated times throughout
the day. Each lesson is 30 minutes in length. Some competitive class lengths may vary. |
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If
only one student is present for a scheduled group or semi-private
class, that class will turn into a 20 minute lesson. |
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Students will not be permitted into class after 10 minutes into the lesson. |
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Instructors and class times may vary from session to session. |
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Make-up Policy/Missed Lessons:
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If you are unable to make your scheduled lesson due to illness or a scheduling conflict, please notify our office by 10AM the day of the lesson. |
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If the office is notified by 10AM for a missed lesson due to illness, vacation, or a personal scheduling conflict, each student will be issued a "FINS Buck" redeemable for one make-up lesson. |
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During the Spring Session, students will only be allowed 3 make-up lessons using issued FINS Bucks |
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During the summer and fall sessions, students will only be allowed 2 make-up lessons using issued FINS Bucks |
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In order to schedule a make-up class, parents must call the day they wish to schedule the make-up class. FINS front office staff will let each parent know if there is availability in a class that day for a make-up. If there is no room for a make-up that day, parents must call to reschedule their make-up lesson at a later date. |
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FINS does not guarantee same class sizes for make-ups (example: semi-private might have to make up a class in a small group). |
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Cancellation of individual private/special group classes with less than 24 hr notice will result in no make-ups or refunds. |
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Make-ups are non-transferable, not redeemable for cash value, and hold only a one lesson value. |
| • | If you miss the last class of the session, no make-up credit will be given. |
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Parents must present their FINS Buck to the front office to receive the make-up lesson. If you do not have your FINS Buck, you will not be allowed to enter for the make-up lesson and an additional make-up will not be permitted. |
| • | No make-ups will be scheduled the first 2 weeks of a session. |
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If a student begins classes after the session has already begun, the class cost will be prorated to the appropriate start date. |
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In the event of a class cancellation by FINS, our Customer Service staff will contact you with the make-up date or class credit as determined by management |
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Health Concerns:
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FINS pool water is kept on a MIOXX chlorination system with regular monitoring and is serviced by a professional pool maintenance company for the best possible water condition. |
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OK to swim: If your child has a clear runny nose, but no fever |
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NOT OK to swim: If your child has a fever or any type of contagious condition (respiratory, eye, or skin rash), or diarrhea. Please do not bring them to class until your doctor has cleared them to continue with physical activity. |
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Students with sensitive eyes are encouraged to wear goggles. |
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PERMANENT SWIM DIAPERS & DISPOSABLE SWIM DIAPERS ARE REQUIRED for any student not potty trained or prone to accidents. |
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If a child has a fecal accident and was not wearing both swim diapers, you will be permanently excused from the program and no refund or credit will be given for remaining lessons. |
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Interaction During Lessons:
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For the safety of all involved, we limit our deck area to swimmers and FINS personnel only. Occasionally, we may request parental assistance with a child. |
| • | A Deck Monitor will be on duty during heavier lesson hours to assist students to and from classes. If you notice your child needing assistance (to find their way to the restroom during a lesson) and a deck monitor is not available, please help the swimmer leave and re-enter the class safely. |
| • | If you need to talk to a teacher about your child's lessons, please wait until the last few minutes of class (playtime) to avoid distracting other children during your child's instructional time. At times, conversation with the teacher may not be possible and you are welcome to speak with the deck monitor or front desk. We will leave a message for the instructor to call you at their earliest convenience. |
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Instructor Requests:
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Due to circumstances beyond our control, we are unable to honor requests for specific instructors. FINS reserves the right to change instructors and/or reassign an instructor to a different class at anytime. |
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We fully understand the importance of consistency when teaching children this important life saving skill. However, there are times when our instructors will be out due to illness, unforeseen emergencies, and scheduled vacation. During that time, a substitute instructor will teach the lessons. |
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The substitute instructor is provided notes on your child's particular class and should be able to conduct the lesson in the same manner as the regular instructor. Please be assured that all of our instructors receive the same rigorous training and monthly in-service to provide your student with the best lessons possible. |
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Questions or Concerns About Swim Lessons?
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We highly encourage any communication that might assist us with your student in achieving the best possible lesson experience. Often this will need to be directed to either the Deck Monitor or Customer Service Staff at the front desk to effectively answer your question or accomplish your request. |
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If you have any concerns about your child's class or instruction being received during that class, please see the front desk immediately. |
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If you would like to speak with the instructor directly, please wait until the last few minutes of class. |
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What Can I Expect From Swim Lessons?
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Knowledge of water safety is our # 1 priority in swim lessons. In addition, we will do our best to teach each child basic swim strokes, good breathing techniques, and necessary endurance to promote safe water activities. |
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Just like many other skills young people learn, the best results will come with a consistent program over a few years period. A weekly lesson throughout the year with interval breaks will yield better results than pushing to learn everything during the summer months, with no continued exposure to swimming for the next 8-10 months. |
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There are many motor skills to be mastered and used simultaneously in swimming and each child will learn at their own pace...and will do best when they are having fun. |
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The investment of lessons over a few years is best for solid mastery and the basis to making swimming an enjoyable and safe activity that will last a lifetime. |
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Lesson Observation/Restrictions:
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View rooms are available for easy and comfortable observation of your child's swim lessons. |
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If your child experiences separation anxiety, the instructor may ask you to remain out of sight for the duration of the first few classes. Please do not take offense to this request. Your cooperation will help your child focus on the new environment and adjust to their new teacher. Know that within a few lessons, you will be able to observe your child during their swim lesson. |
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Parental
Responsibility: |
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A designated responsible adult must be on the premises throughout the entire lesson. |
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All Band-Aids Must Be Removed Before Swim Lessons |
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All Long Hair Must Be Tied Back |
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Both Disposable & Permanent Swim Diapers Are Required For All Children Who Are Not Potty Trained or Prone To Accidents |
| Please keep a watchful eye on the children with you who are not in swim lessons. This means: | |
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No Standing on Chairs |
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No Leaning On or Banging On View Room Windows |
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No Coloring On Walls, Floors, or Furniture |
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No Running Around the Facility |
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No Horseplay |
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No Unsupervised Children Allowed Outside |
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Please refrain from walking on the retention/barrier wall outside the front doors |
| FINS is not responsible for any child injured while doing the above activities. | |
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Do not leave personal belongings inside your vehicle. FINS is not responsible for theft or vandalism. |
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Any parent allowing the above activities could result in permanent removal from the facility. No refund or credits will be issued. |
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Special Needs & Special Care Clients Policy:
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To best service our many special needs and special care clients, our Staff must be made aware of as much information as possible to properly care for the student. This can be done by filling out our Special Needs form and verbally communicating with our Staff. |
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Unless otherwise specified, the instructors for these students are NOT registered therapists. |
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A doctor's release may be required for heart conditions, respiratory conditions, diabetes, epilepsy, and anything that would require special care or emergency procedures. This information will be kept confidential. |
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Inclement Weather Policy:
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FINS swim lessons are held rain or shine. In the event that we cancel lessons due to severe acts of nature, we will attempt to notify all students about the cancellation. |
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In the case of severe acts of nature and FINS has to close its doors, no make-ups will be given. |
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Facility Rules:
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Smoking |
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Pets (with the exception of animals used to assist with special needs) |
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Alcohol |
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Running, Skateboarding, or Roller Skating |
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Glass containers |
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Low Enrollment Policy:
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In the event that a group class is schedule and there are 2 or less students in the class, please understand you might be required to switch times to properly fill classes. |
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If you wish to stay in the time slot after management informs of the need for movement, you will be required to pay for the rate of private or semi-private lessons. |
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Customer Class Change Requests:
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Customers will be allowed to switch their schedule once per session without penalty. |
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Requests for class changes after the first change will result in a $25 change fee per student. This does not apply to a change when it is determined necessary by FINS staff members |
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Waiver:
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I have read and agree to all of the policies stated in FINS (Fun IN Swimming, Inc.) program materials and registration information. I assume all liability for my children and myself without regard to fault while participating in the FINS swim programs. |
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By signing the registration card, you agree to all of the policies and procedures stated above. |